Shipping
Australia & Singapore Delivery
| SPEND | COST | DELIVERY TIME |
|---|---|---|
| OVER AUD$150 | FREE | 10-14 DAYS* |
| UNDER AUD$150 | AUD$10 | 10-14 DAYS* |
Rest of the World Delivery
| SPEND | COST | DELIVERY TIME |
|---|---|---|
| OVER AUD$200 | FREE | 14 DAYS* |
| UNDER AUD$200 | AUD$12 | 14 DAYS* |
*Delivery times are quoted in business days for metro areas only and are estimates.
EDITING ORDERS & ADDRESSES
Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly. Changes to items on orders are not possible once an order has been processed. However, changes to shipping addresses or names are possible within 24 hours, please contact our customer service velvetkiss.aus@gmail.com with your updated shipping information.
FREE SHIPPING THRESHOLDS
Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping.
CURRENCY CONVERSIONS
Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order total will display in AUD at checkout (even where you are using our currency converter to view prices in your local currency) and all order confirmation emails and invoices will display AUD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.
CUSTOMS AND IMPORT DUTIES
You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.
Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.
CUSTOMS HOLDS
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.
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EDITING ORDERS & ADDRESSES
Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.
FREE SHIPPING THRESHOLDS
Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping.
TRACKING INFORMATION
To ensure maximum peace of mind, all orders are sent with tracking. Once your order has been dispatched, you will automatically receive an email with a tracking number. Please ensure to check your spam/junk folder for your email in case it is treated as such. Please also note your order can take a few hours to become available for tracking after you receive the notification.
CURRENCY CONVERSIONS
Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order total will display in AUD at checkout (even where you are using our currency converter to view prices in your local currency) and all order confirmation emails and invoices will display AUD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.
CUSTOMS AND IMPORT DUTIES
You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.
Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.
CUSTOMS HOLDS
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us and we will investigate your delivery on your behalf.