Terms & Conditions

Welcome to Velvet Kiss. Please read through our terms and conditions carefully before placing your order. By visiting this website and/or placing an order you agree to be bound by the terms and conditions set out below.

SALE ITEMS

Items discounted or sold during a sale are not in conjunction with any other offer. This includes and is not limited to birthday vouchers, existing discount codes or free shipping codes where applicable. Sale items over 50% off are non returnable unless deemed faulty.

CHANGE OF MIND RETURNS

To see more on our returns policy you can check it out here.

We accept returns for store credit within 30 days for bodysuits, sleepwear, garters, bralettes, accessories and bras only. We strictly do not accept refund on underwear bottoms due to Australian hygiene regulations. Other items which cannot be returned for change of mind reasons only are listed below (and not if it’s a Deficient Product, as defined below):

  • e-vouchers.
  • products marked at a “final sale” when purchased.
  • Products 50% off or above are non returnable unless deemed faulty.
  • products returned in a condition other than their original condition.
  • products returned without their tags attached.
  • products not in their original packaging.
  • products that appear to have been worn, smell of perfume, smoke, deodorant or body odour.
  • products that are marked or damaged in any way, that includes, fake tan, deodorant or makeup.

For the avoidance of doubt, returns of Deficient Products, as defined below, are not restricted in the above way and are dealt with below.

Shipping costs are not refundable for change of mind returns and you are responsible for the costs of shipping the products back to us.

Returns are usually processed within 7 business days of receipt and you’ll receive an email detailing your return once this has been completed.

Our returns department has the right to refuse any returned item (not being a Deficient Product, which is dealt with below) that does not meet the original condition, in which case we may require you to pay our reasonable postage costs before we return the item to you.

OTHER RETURNS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation and other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Without limiting the effect of the Australian Consumer Law, where you have purchased a product from us that:

  • is faulty, unsafe, contains a defect, or is not of acceptable quality, appearance or finish;
  • is not fit for its intended purpose; or
  • does not match the product image or our description,

or we are otherwise legally obliged to accept a return of the product under the Australian Consumer Law or any other applicable law (“Deficient Product”), we will accept returns and provide you with an exchange, repair, credit note or refund (at your election) using your original payment method.  However we reserve the right not to offer a credit note, exchange or refund where the goods have become of unacceptable quality a result of your misuse, damage or neglect.

If you believe an item you've purchased from us is a Deficient Product, contact us at velvetkissaus@gmail.com with (if applicable) images and other descriptions of the fault or deficiency.

Deficient Products can be returned within a reasonable timeframe (the length of which may depend on the circumstances) subject to proof of purchase (or where we have details of your purchase in our system).

Once you’ve submitted your return request, we will contact you with details of your return so that you can send your item(s) back to us. Deficient Product returns are usually processed within 3 business days of receipt and you’ll receive an email detailing your return once this has been done.

We will cover the packaging and postage costs associated with you returning a Deficient Product. However, you are liable for any delivery costs if we acting reasonably determine that returned product does not meet the criteria for being a Deficient Product.

CREDIT NOTE AND REFUNDS

All returned orders will at our option, be issued with either a credit note or refund to the value of the item(s) returned, less any shipping costs (other than Deficient Product, where we will be responsible for these costs and will provide a refund where you request it instead of a credit note).

If you paid with Afterpay then we may cancel your Afterpay payment plan rather than issue a refund or credit note.

FREE SHIPPING THRESHOLDS

Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping.

PRICE MATCHING

We do not provide price adjustments for prior purchases during Sale or Promotional Periods. We do not accept refunds for full price items when they are listed on sale. If you purchase a product before it is reduced, we are not obliged to honour the newly reduced sale price for you, and nor are we required to price match a product you may see cheaper elsewhere.

RETURN POSTAGE

We do not cover the cost of a return. Your return fees can be covered at your post office at the time of your return.

Please note, we are not responsible for lost, stolen or undelivered returned parcels

SHIPPING

Delivery times are quoted in business days for metro areas only and are estimates.

During sale periods, please allow additional time to receive your order.

Shipping times are provided by our couriers and can vary depending on shipping location and other external factors.

For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery (see below for more information).

We make every effort to ship all orders received by 12pm AEDT on the same day. Orders placed after 12pm AEDT, on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as the order has been dispatched.

EDITING ORDERS & ADDRESSES

Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.

PRICING ERRORS

We reserve the right to amend any pricing errors displayed whether due to human error, computer malfunction, or otherwise. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

CURRENCY CONVERSIONS

Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order total will display in AUD at checkout (even where you are using our currency converter to view prices in your local currency) and all order confirmation emails and invoices will display AUD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.

NTERNATIONAL TAXES & DUTIES

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

CREDIT NOTES and E-VOUCHERS

Credit notes, and e-vouchers are valid for a period of 3 years from the date of issue and cannot be extended beyond this period unless we otherwise expressly agree in writing.

THIRD PARTY LINKS

The Website may contain links to third party sites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the sites or the information, products or services provided at those sites. You access those sites and use the information, products and services made available at those sites at your own risk.

COMMUNICATIONS

When signing up with any of our membership platforms, you consent to us using your personal information, such as your email address, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions and promotions, by email, SMS, social media or post. You may opt out of receiving these direct marketing communications, and any variation to your communication preferences, at any time.

WAIVER

The failure by us at any time to require any performance by you of a provision of these Terms shall not affect in any way our full right to require that performance subsequently.

The waiver by us of a breach of a provision shall not be deemed a waiver of all or part of that provision or any other provision or of our right to avail ourselves of that right subsequently.

Any waiver by us of a breach of these Terms must be in writing and signed by us, and shall be effective only to the extent specifically set out in that waiver.

INTELLECTUAL PROPERTY

All intellectual property rights in all software and content made available to you on or through the Website remains our property. You are authorised to download, view, copy and print any content on the Website for personal, informational and non-commercial purposes only. Such content must not be modified or altered in any way.

You are not permitted to copy, reproduce, alter, distribute, publish or use in any manner any content on the Website other than as permitted under these Terms without our prior written and express consent. Such consent may be withheld by us at our absolute discretion.

You must not remove any copyright or trademark notices from the content found on the Website.

We make no representation or warranty to you of any kind, express or implied that our products or services will not infringe any intellectual property rights of a third party.

WEBSITE IS PROVIDED “AS IS”

Use of the Website is on an “as is” and “as available” basis and is at your own risk.

We do not warrant or guarantee that the Website is accurate, correct, secure, reliable, timely, complete, adequate for any purpose or that it will remain uninterrupted or virus free. To the maximum extent permitted by the law, we are not liable for any error or omission in the information on the Website.

We may modify, discontinue, interrupt, suspend or limit the use of the Website at any time when we believe it is reasonably necessary to do so. To the maximum extent permitted by the law, we are not liable for any modification, discontinuance, interruption, suspension or other limitation of the Website.

Any material downloaded or otherwise obtained through the Website is done so at your own risk and discretion and we are not responsible in any way for any damage to your computer or network that may result.

SALE ITEMS

Items discounted or sold during a sale are not in conjunction with any other offer. This includes and is not limited to birthday vouchers, existing discount codes or free shipping codes where applicable. Sale items over 50% off are non returnable unless deemed faulty.

CHANGE OF MIND RETURNS

To see more on our returns policy you can check it out here.

We accept returns for store credit within 30 days for bodysuits, sleepwear, garters, bralettes, accessories and bras only. We strictly do not accept refund on underwear bottoms due to Australian hygiene regulations. Other items which cannot be returned for change of mind reasons only are listed below (and not if it’s a Deficient Product, as defined below):

  • e-vouchers.
  • products marked at a “final sale” when purchased.
  • Products 50% off or above are non returnable unless deemed faulty.
  • products returned in a condition other than their original condition.
  • products returned without their tags attached.
  • products not in their original packaging.
  • products that appear to have been worn, smell of perfume, smoke, deodorant or body odour.
  • products that are marked or damaged in any way, that includes, fake tan, deodorant or makeup.

For the avoidance of doubt, returns of Deficient Products, as defined below, are not restricted in the above way and are dealt with below.

Shipping costs are not refundable for change of mind returns and you are responsible for the costs of shipping the products back to us.

Returns are usually processed within 7 business days of receipt and you’ll receive an email detailing your return once this has been completed.

Our returns department has the right to refuse any returned item (not being a Deficient Product, which is dealt with below) that does not meet the original condition, in which case we may require you to pay our reasonable postage costs before we return the item to you.

OTHER RETURNS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation and other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Without limiting the effect of the Australian Consumer Law, where you have purchased a product from us that:

  • is faulty, unsafe, contains a defect, or is not of acceptable quality, appearance or finish;
  • is not fit for its intended purpose; or
  • does not match the product image or our description,

or we are otherwise legally obliged to accept a return of the product under the Australian Consumer Law or any other applicable law (“Deficient Product”), we will accept returns and provide you with an exchange, repair, credit note or refund (at your election) using your original payment method.  However we reserve the right not to offer a credit note, exchange or refund where the goods have become of unacceptable quality a result of your misuse, damage or neglect.

If you believe an item you've purchased from us is a Deficient Product, contact us at velvetkissau@gmail.com with (if applicable) images and other descriptions of the fault or deficiency.

Deficient Products can be returned within a reasonable timeframe (the length of which may depend on the circumstances) subject to proof of purchase (or where we have details of your purchase in our system).

Once you’ve submitted your return request, we will contact you with details of your return so that you can send your item(s) back to us. Deficient Product returns are usually processed within 3 business days of receipt and you’ll receive an email detailing your return once this has been done.

We will cover the packaging and postage costs associated with you returning a Deficient Product. However, you are liable for any delivery costs if we acting reasonably determine that returned product does not meet the criteria for being a Deficient Product.

CREDIT NOTE AND REFUNDS

All returned orders will at our option, be issued with either a credit note or refund to the value of the item(s) returned, less any shipping costs (other than Deficient Product, where we will be responsible for these costs and will provide a refund where you request it instead of a credit note).

If you paid with Afterpay then we may cancel your Afterpay payment plan rather than issue a refund or credit note.

FREE SHIPPING THRESHOLDS

Please note, free shipping thresholds only apply to the order after discount codes have been applied and before shipping costs are added i.e. the amount spent on items in your order (excluding any shipping costs) must exceed our minimum spend in order to qualify for free shipping.

PRICE MATCHING

We do not provide price adjustments for prior purchases during Sale or Promotional Periods. We do not accept refunds for full price items when they are listed on sale. If you purchase a product before it is reduced, we are not obliged to honour the newly reduced sale price for you, and nor are we required to price match a product you may see cheaper elsewhere.

RETURN POSTAGE

We do not cover the cost of a return. Your return fees can be covered at your post office at the time of your return.

Please note, we are not responsible for lost, stolen or undelivered returned parcels.

SHIPPING

Delivery times are quoted in business days for metro areas only and are estimates.

During sale periods, please allow additional time to receive your order.

Shipping times are provided by our couriers and can vary depending on shipping location and other external factors.

For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery (see below for more information).

We make every effort to ship all orders received by 12pm AEDT on the same day. Orders placed after 12pm AEDT, on weekends or public holidays will be attempted to be processed the following business day. You will receive a shipping confirmation email as soon as the order has been dispatched.

EDITING ORDERS & ADDRESSES

Changes to items on orders, shipping addresses or names are not possible once an order has been processed. Please check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly.

PRICING ERRORS

We reserve the right to amend any pricing errors displayed whether due to human error, computer malfunction, or otherwise. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

CURRENCY CONVERSIONS

Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order total will display in AUD at checkout (even where you are using our currency converter to view prices in your local currency) and all order confirmation emails and invoices will display AUD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can’t guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.

INTERNATIONAL TAXES & DUTIES

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

CREDIT NOTES and E-VOUCHERS

Credit notes, and e-vouchers are valid for a period of 3 years from the date of issue and cannot be extended beyond this period unless we otherwise expressly agree in writing.

THIRD PARTY LINKS

The Website may contain links to third party sites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the sites or the information, products or services provided at those sites. You access those sites and use the information, products and services made available at those sites at your own risk.

COMMUNICATIONS

When signing up with any of our membership platforms, you consent to us using your personal information, such as your email address, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions and promotions, by email, SMS, social media or post. You may opt out of receiving these direct marketing communications, and any variation to your communication preferences, at any time.

WAIVER

The failure by us at any time to require any performance by you of a provision of these Terms shall not affect in any way our full right to require that performance subsequently.

The waiver by us of a breach of a provision shall not be deemed a waiver of all or part of that provision or any other provision or of our right to avail ourselves of that right subsequently.

Any waiver by us of a breach of these Terms must be in writing and signed by us, and shall be effective only to the extent specifically set out in that waiver.

INTELLECTUAL PROPERTY

All intellectual property rights in all software and content made available to you on or through the Website remains our property. You are authorised to download, view, copy and print any content on the Website for personal, informational and non-commercial purposes only. Such content must not be modified or altered in any way.

You are not permitted to copy, reproduce, alter, distribute, publish or use in any manner any content on the Website other than as permitted under these Terms without our prior written and express consent. Such consent may be withheld by us at our absolute discretion.

You must not remove any copyright or trademark notices from the content found on the Website.

We make no representation or warranty to you of any kind, express or implied that our products or services will not infringe any intellectual property rights of a third party.

WEBSITE IS PROVIDED “AS IS”

Use of the Website is on an “as is” and “as available” basis and is at your own risk.

We do not warrant or guarantee that the Website is accurate, correct, secure, reliable, timely, complete, adequate for any purpose or that it will remain uninterrupted or virus free. To the maximum extent permitted by the law, we are not liable for any error or omission in the information on the Website.

We may modify, discontinue, interrupt, suspend or limit the use of the Website at any time when we believe it is reasonably necessary to do so. To the maximum extent permitted by the law, we are not liable for any modification, discontinuance, interruption, suspension or other limitation of the Website.

Any material downloaded or otherwise obtained through the Website is done so at your own risk and discretion and we are not responsible in any way for any damage to your computer or network that may result.